Privacy policy
SUMMARY
What We Do:
✓ Collect only necessary information
✓ Use it to provide and improve our courses
✓ Keep it secure with strong protection
✓ Never sell your data
✓ Respect your privacy rights
✓ Delete it when no longer needed
What You Can Do:
✓ Access your data anytime
✓ Correct inaccurate information
✓ Request deletion
✓ Withdraw consent
✓ Opt out of marketing
✓ Complain if unhappy
1. WHAT INFORMATION WE COLLECT
When You Register and Purchase a Course
Personal Details:
• Your name and title
• Email address
• Phone number
• Billing address
• Date of birth
Account Information:
• Username and password
• Payment card details (handled securely by our payment provider)
Professional Information:
• Your job title or employer (if you provide it)
• Professional qualifications
• Your learning goals
When You Use Our Courses
Learning Activity:
• Which videos you've watched
• Your quiz scores
• Mock exam results
• Course completion rate
• Time spent on materials
• Progress through the course
What You Post:
• Forum discussions
• Questions you ask
• Comments and feedback
• Course reviews
Technical Information:
• Your IP address
• Device type (computer, phone, tablet)
• Browser type (Chrome, Safari, etc.)
• Operating system
• Screen size
• How you use the platform
• Pages you visit
Special Information (Only If You Tell Us)
We don't normally collect sensitive information, but if you tell us about:
• Disabilities
• Learning difficulties
• Health conditions
We'll only use this to help provide better support for your learning.
2. HOW WE GET YOUR INFORMATION
We collect information in three ways:
1. You Give It to Us
• When you register
• When you buy a course
• When you contact support
• When you post in forums
2. We Collect It Automatically
• When you use our platform
• Through cookies and analytics
• From your learning activity
3. From Third Parties
• Payment information from our payment processor
• Occasionally from professional organizations (only with your permission)
3. HOW WE USE YOUR INFORMATION
We Have a Contract with You
When you buy a course, we need your information to:
When you buy a course, we need your information to:
• Give you access to your course
• Track your progress
• Issue completion certificates
• Provide instructor support
• Process payments and refunds
• Send important course updates
• Manage our Exam Success Guarantee
You've Given Us Permission
When you sign up for our newsletter or create an account, you allow us to:
When you sign up for our newsletter or create an account, you allow us to:
• Send you marketing emails
• Tell you about new courses
• Share helpful study tips
You can withdraw permission anytime by clicking "unsubscribe" in emails or contacting support@climaterisk.training.
We Have a Legitimate Interest
We use your information to:
We use your information to:
• Improve our courses and platform
• Prevent fraud and abuse
• Keep our systems secure
• Analyze how students learn
• Protect our content and intellectual property
• Respond to your support requests
The Law Requires It
Sometimes we must share information:
• With tax authorities
• If ordered by a court
• To comply with legal requirements
4. WHO WE SHARE YOUR INFORMATION WITH
We Don't Sell Your Data
We never sell or rent your personal information to third parties for marketing.
We Share with Service Providers
We work with trusted companies that help us run our platform:
Payment Processors
• Handle your card payments securely
• We never see or store your full card details
Cloud Hosting
• Store course videos and materials
• Keep your account data secure
Email Services
• Send course communications
• Deliver support responses
Analytics Tools
• Help us understand how to improve
• Track what's working in our courses
All these companies must keep your information confidential and secure.
With Other Students
When you post in public areas:
• Forums
• Discussion boards
• Q&A sections
Other students can see what you write. Be careful not to share personal information in these public spaces.
5. HOW WE PROTECT YOUR INFORMATION
Security Measures We Use:
Encryption
• Your data is encrypted when transmitted
• Sensitive data is encrypted when stored
Access Controls
• Only authorised staff can access your data
• Password-protected systems
• Regular security training for staff
Monitoring
• Regular security checks
• Automatic backup systems
• Continuous monitoring for threats
6. HOW LONG WE KEEP YOUR INFORMATION
Different types of information are kept for different periods:
Account Information:
• While your account is active, plus 1 years
Course Progress:
• Until your course access expires, plus 1 years
Payment Records:
• 7 years (required for tax and accounting)
Exam Results (for guarantee claims):
• 1 years from your exam date
Marketing Communications:
• Until you unsubscribe
Support Conversations:
• 1 years from last contact
After these periods, we securely delete your information.
7. COOKIES AND TRACKING
What Are Cookies?
Cookies are small files stored on your device that help our platform work properly.
Types of Cookies We Use:
Essential Cookies (Required)
• Keep you logged in
• Remember your progress
• Ensure secure access
• Enable basic platform functions
Analytics Cookies (Optional)
• Show us how students use the platform
• Help us improve course design
• Identify technical problems
Preference Cookies (Optional)
• Remember your settings
• Save your learning preferences
• Resume videos where you left off
Performance Cookies (Optional)
• Ensure smooth video streaming
• Optimize content loading
• Improve platform speed
Managing Cookies
You can control cookies through your browser settings. However, if you block essential cookies, some platform features won't work.
Video Analytics
Our video player tracks:
• Which videos you've watched
• How much of each video you've viewed
• When you pause or rewind
This helps us:
• Resume videos where you left off
• Track completion for certificates
• Improve confusing sections
• Verify your progress for the Exam Success Guarantee
8. YOUR RIGHTS
Under UK law, you have these rights:
1. Right to Access Your Data
• Request a copy of all data we hold about you
• We'll provide it within 30 days
2. Right to Correct Your Data
• Fix any inaccurate information
• Update outdated details
3. Right to Delete Your Data
• Request deletion of your information
• Some data must be kept for legal reasons (like payment records)
4. Right to Restrict Processing
• Limit how we use your data
• Stop certain processing activities
5. Right to Data Portability
• Get your data in a common format
• Transfer it to another service
6. Right to Object
• Object to marketing communications
• Object to certain uses of your data
7. No Automated Decisions
• We don't make automated decisions about you
• A human reviews all important decisions
How to Exercise Your Rights
Email our Data Protection Officer:
📧 dpo@climaterisk.training
Include:
• Your name and account details
• What you're requesting
• Any specific information you need
We'll respond within 30 days.
9. INTERNATIONAL DATA TRANSFERS
Some of our service providers may be based outside the UK.
When this happens, we ensure:
• They follow UK data protection standards
• We use standard data protection contracts
• Additional security measures are in place
• Your data remains protected
10. AGE RESTRICTIONS
Our courses are designed for professional adults and are not intended for children under 18.
If you're under 18:
• You may only use our services with parental consent
• Your parent or guardian must agree to these terms
We don't knowingly collect information from children without parental permission.
11. HOW TO COMPLAIN
If you're unhappy with how we handle your data:
Step 1: Contact Our DPO
📧 dpo@climaterisk.training
We'll try to resolve your concern quickly.
Step 2: Contact the Regulator
If you're still unhappy, you can complain to:
Information Commissioner's Office (ICO)
🌐 https://ico.org.uk/make-a-complaint/
📞 0303 123 1113
The ICO is the UK's independent data protection regulator.
We'd appreciate the chance to resolve issues before you contact the ICO, but you have the right to complain to them at any time.
12. WHO TO CONTACT
Data Protection Officer (DPO): dpo@climaterisk.training
General Support: support@climaterisk.training
Complaints: complaints@climaterisk.training
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